Privacy Policy

Last Updated: November 2025

Introduction

Delswell is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

Information We Collect

Personal Information

When you contact us or book a consultation, we may collect:

  • Name and contact details including email address and phone number
  • Information about your enquiry or consultation request
  • Any information you provide during consultations
  • Communication preferences

Technical Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our site
  • Referring website addresses

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and consultation requests
  • Provide consultation services and support
  • Communicate with you about our services
  • Improve our website and services
  • Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

  • Your consent when you submit enquiry forms
  • Contractual necessity to provide services you request
  • Legitimate interests in operating and improving our business
  • Legal obligations under UK law

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Consultation records are typically retained for a period of up to 7 years in accordance with professional standards.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with:

  • Service providers who assist in operating our website and business
  • Professional advisers including lawyers and accountants
  • Regulatory authorities when required by law

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data we hold
  • Request correction of inaccurate data
  • Request deletion of your data in certain circumstances
  • Object to processing of your data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

Cookies

Our website uses cookies to enhance your browsing experience. Please refer to our Cookie Policy for detailed information about the cookies we use and how to manage them.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Delswell
51 King Street
Blackburn BB2 2DX
United Kingdom
Email: [email protected]
Phone: +44 1254 938 720